Rubbish Removal Brixton Terms and Conditions
These Terms and Conditions set out the basis on which Rubbish Removal Brixton provides waste collection and related services to domestic and commercial customers. By making a booking, accepting a quotation, or allowing our operatives to commence any work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, company or organisation requesting the services of Rubbish Removal Brixton.
We, us, our means Rubbish Removal Brixton as the provider of rubbish removal and waste collection services.
Services means any rubbish removal, waste collection, bulky waste clearance, recycling, loading, transportation and disposal services that we supply to the customer.
Site means the property, premises or location where the services are to be carried out.
Waste means any items, materials or substances that the customer asks us to remove as part of the services, excluding prohibited items and hazardous waste unless otherwise agreed in writing.
2. Scope of Services
We provide rubbish removal, waste collection, clearance and related services to residential and commercial customers within our operating area. The exact scope of the services to be provided will be as described in our written or verbal quotation and confirmed at the time of booking.
Unless expressly stated, our services include the loading of waste into our vehicle, transportation from the site, and disposal at a licensed waste transfer or disposal facility in accordance with applicable waste regulations.
We reserve the right to refuse to remove any item that we reasonably believe is unsafe to handle, prohibited by law, incorrectly described by the customer, or exceeds any agreed weight or volume limitations.
3. Booking Process
Bookings may be made by telephone, email or any other method we may make available from time to time. When you request a booking, you must provide accurate information about:
1. The type and approximate quantity or volume of waste to be collected.
2. The location and access conditions at the site.
3. Any items that may require special handling or may be hazardous.
Any quotation given prior to our arrival at the site is an estimate only and is based on the information you provide. We reserve the right to adjust the price if, on arrival, the actual volume, weight or nature of the waste differs from that described, or if access is more difficult than stated.
A booking is only confirmed when we have accepted your request and provided a collection date and time window. We may, at our discretion, require a deposit or pre-authorisation payment to secure the booking.
4. Access and Customer Obligations
The customer must ensure that:
1. We have safe, suitable and timely access to the site and to the waste to be removed.
2. Any necessary permissions or consents from landlords, neighbours, managing agents or local authorities have been obtained in advance.
3. The waste is clearly identified and separated from items that are not to be taken.
4. Any fragile, high-value or personal items are removed from areas where we will be working.
If access is restricted or delayed, or if our operatives are unable to carry out the services due to the customer not meeting these obligations, we may charge a waiting time fee, an additional access charge, or a call-out fee where no collection is possible.
5. Pricing and Quotations
Our charges are usually based on the volume and type of waste, measured by the amount of space it occupies in our vehicle, and may also take into account the weight, loading time, and any special handling requirements.
Any quotation we provide before attending the site is given in good faith but is not binding until our operatives have inspected the waste. Once we have assessed the waste on site, we will confirm the final price before commencing work. If you do not agree to the revised price, you may cancel the service at that point, but a call-out or minimum charge may apply.
All prices are given in pounds sterling and, where applicable, are exclusive of VAT unless stated otherwise. We reserve the right to change our prices at any time, but any confirmed quotation will remain valid for the period specified in the quotation, or if no period is specified, for seven days from the date of issue.
6. Payments
Payment is due on completion of the services unless otherwise agreed in writing. We accept payment by cash, debit card, credit card, bank transfer, or other methods that we may make available from time to time.
For business customers with approved credit accounts, payment terms will be as set out in the account agreement or on the invoice. If no specific terms are stated, payment will be due within 14 days of the invoice date.
If payment is not received by the due date, we reserve the right to:
1. Charge interest on the overdue amount at the statutory rate permitted under applicable UK law.
2. Suspend further services until all outstanding sums are paid.
3. Recover from you all reasonable costs incurred in pursuing the debt, including legal fees and collection charges.
7. Cancellations and Amendments
You may cancel or amend a booking by contacting us during our normal business hours. The following will apply unless we agree otherwise in writing:
1. If you cancel more than 24 hours before the scheduled arrival time, no cancellation fee will normally be charged.
2. If you cancel less than 24 hours but more than 2 hours before the scheduled arrival time, we may charge a reasonable cancellation fee to cover administrative and scheduling costs.
3. If you cancel within 2 hours of the scheduled arrival time, or if our operatives attend the site and are unable to carry out the services due to circumstances within your control, a call-out fee or minimum charge may be payable.
Any deposits or pre-payments may be retained in full or in part if you cancel at short notice, to reflect costs and losses reasonably incurred by us in connection with your booking.
We reserve the right to cancel or reschedule a booking due to events outside our reasonable control, including but not limited to vehicle breakdown, severe weather, accidents, traffic conditions, staff illness or safety concerns at the site. In such cases, we will aim to notify you as soon as reasonably practicable and offer a new appointment time. We will not be liable for any losses arising from such cancellations or delays.
8. Waste Regulations and Prohibited Items
We operate in accordance with applicable UK waste management legislation and regulations. We will only dispose of waste at licensed facilities and will take reasonable steps to recycle or recover materials where practicable.
The customer is responsible for ensuring that the description of the waste is accurate and that no prohibited or hazardous items are presented as ordinary rubbish. Prohibited or restricted items may include, but are not limited to:
1. Asbestos or materials containing asbestos.
2. Clinical, medical or biological waste.
3. Chemicals, solvents, paints, oils or fuels.
4. Gas bottles, pressurised containers or explosives.
5. Large quantities of tyres.
6. Hazardous electrical or electronic equipment requiring specialist disposal.
If such items are discovered, we may refuse to remove them, apply additional charges for handling and disposal, or require you to arrange specialist collection. Where we reasonably suspect that waste is hazardous or improperly described, we may pause the service until the nature of the items is confirmed.
9. Customer Warranties
By requesting our services, you warrant and represent that:
1. You are the owner of the waste or have full authority from the owner to arrange its removal.
2. The waste to be removed does not include any items that you or the owner wish to keep.
3. The waste has not been fly-tipped by you and its removal will not contravene any law, regulation or court order.
4. All information you provide about the waste and the site is true, accurate and complete in all material respects.
You agree to indemnify us against any claims, losses, liabilities, costs and expenses arising from a breach of these warranties, including any penalties imposed by regulatory authorities due to incorrect or misleading information.
10. Liability and Limitation
We will exercise reasonable care and skill in providing the services. However, we will not be liable for:
1. Any pre-existing damage, defect or wear and tear at the site or to any items.
2. Minor scuffs or marks reasonably attributable to the normal loading and removal of bulky items, provided our operatives act with reasonable care.
3. Any loss or damage arising from your failure to remove or safeguard personal or valuable items from the working area.
4. Any indirect, consequential or economic losses, including but not limited to loss of profit, loss of business, loss of opportunity or loss of data.
Our total aggregate liability to you for any loss or damage arising out of or in connection with the services, whether in contract, tort including negligence, breach of statutory duty or otherwise, will be limited to the total price paid or payable for the specific services giving rise to the claim.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
11. Timeframes and Delays
We aim to attend within the agreed time window, but any arrival times are estimates only and are not guaranteed. Factors such as traffic, road closures, weather and operational issues may affect our arrival time.
We will not be liable for any loss, cost or inconvenience resulting from a delay or failure to perform the services where such delay or failure is due to circumstances beyond our reasonable control.
12. Property Damage and Claims
If you believe that damage has been caused by our operatives, you must notify us as soon as reasonably practicable and, in any event, within 48 hours of completion of the services. You should provide clear details of the alleged damage, together with supporting evidence such as photographs.
We reserve the right to inspect the damage before accepting any responsibility or offering any remedy. If we accept responsibility, we may at our option repair the damage, arrange for a third party to carry out repairs, or offer a reasonable financial compensation subject to the limitation of liability set out in these terms.
13. Complaints
We aim to provide a professional and efficient waste collection service. If you are dissatisfied with any aspect of our services, please contact us promptly with full details of your complaint. We will investigate and respond to you within a reasonable time, and where appropriate, will take steps to remedy any justified issues.
14. Data Protection and Privacy
We collect and process personal information such as your name, contact details, site address and payment details for the purposes of arranging and delivering our rubbish removal services, processing payments and maintaining records. We will handle your personal information in accordance with applicable UK data protection laws and only use it for legitimate business purposes or as required by law.
15. Variations to Terms
We may update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to you, and will apply to bookings made after that date. The terms applicable to a particular booking are those in force at the time your booking is confirmed.
16. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision will be deemed to be deleted and the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services, whether contractual or non-contractual, will be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales will have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our rubbish removal and waste collection services.
