Rubbish Removal Brixton Privacy Policy
This Privacy Policy explains how Rubbish Removal Brixton collects, uses, stores, and protects personal data relating to our customers and prospective customers in the Brixton area. We are committed to handling your personal information in a lawful, fair, and transparent manner, in accordance with the United Kingdom General Data Protection Regulation UK GDPR and the Data Protection Act 2018.
Scope and Data Controller
This Privacy Policy applies to all customers, prospective customers, and website visitors of Rubbish Removal Brixton located in or contacting us in relation to services in the Brixton area. If you interact with us by phone, email, website, or in person, this policy will apply to the personal data we process about you.
Rubbish Removal Brixton is the data controller in respect of your personal data. This means we determine the purposes and means of processing your information in connection with the rubbish removal and related services we provide.
Types of Personal Data We Collect
We may collect and process the following categories of personal data about you when you request, use, or enquire about our services:
Identification and contact data, such as your name, address, email address, telephone number, and any other contact details you provide so that we can communicate with you and attend your property.
Service and booking data, such as details of the services you request, property access information relevant to waste collection, preferred dates and times, job notes, and correspondence relating to your booking or enquiry.
Transactional data, such as records of services provided, invoices, payment status, amounts charged, and basic payment confirmations. We do not store full payment card details; where card payments are taken, these are processed securely by a third party payment processor.
Technical and usage data, such as your approximate location based on address details you submit, basic device or browser information sent by your browser, and logs of your interactions with our website or email communications.
Communication data, such as emails, phone call notes, and messages you send to us, including queries, complaints, and feedback.
How We Collect Your Data
We collect personal data directly from you when you contact us by phone, email, online contact form, or in person to request a quote, place a booking, or ask a question about our services. We may also collect data when you interact with our website, respond to communications we send, or complete any forms we provide.
In some cases, we may receive your details from third parties who have your permission to share your information with service providers such as us, for example property managers or landlords arranging rubbish removal on your behalf. Where this occurs, we will process your data in line with this policy and applicable law.
Lawful Bases for Processing
We rely on several lawful bases under the UK GDPR when processing your personal data. These are:
Contract. We process your personal data to enter into and perform a contract with you, for example to provide rubbish removal services, arrange bookings, manage payments, and respond to your service-related queries.
Legal obligation. We may process your personal data to comply with our legal obligations, such as tax laws, accounting rules, and waste disposal regulations that require record-keeping and, in some cases, the provision of information to authorities.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. These interests may include managing our operations, improving our services, handling complaints and disputes, maintaining security, and marketing to existing or recent customers in a proportionate way.
Consent. In limited circumstances, we may rely on your consent to process your data, for example for certain types of direct marketing communications that are not otherwise covered by our legitimate interests. When we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use your personal data primarily to provide and manage our rubbish removal services in the Brixton area, including to:
Respond to your enquiries and provide quotes.
Schedule and manage bookings and collections.
Contact you about your booking, service updates, and operational issues.
Issue invoices, process payments through our payment processors, and manage accounts.
Maintain internal records, including job histories and service performance.
Handle complaints, queries, and customer support requests.
Improve our services, website, and customer experience.
Send you limited marketing communications about similar services you have used, subject to your right to opt out.
Data Sharing and Processors
We may share your personal data with trusted third parties who act as data processors on our behalf. These third parties are only permitted to use your data to provide services to us and must act in accordance with our instructions and applicable data protection law.
Examples of processors and recipients include:
IT and hosting providers who store or maintain our systems and databases.
Payment processors who handle card payments and related financial transactions.
Customer management or booking system providers that help us manage appointments and communications.
Professional advisers, such as accountants, where this is necessary for our business operations and legal compliance.
Waste transfer stations and licensed partners where limited data, such as job reference and address, is needed to complete disposal operations.
We may also share data where we are required to do so by law, for example with regulatory bodies, law enforcement, or in connection with legal proceedings, where such disclosure is necessary and lawful.
We do not sell your personal data to third parties.
International Transfers
Our core operations are based in the United Kingdom. If any of our suppliers or processors transfer personal data outside the United Kingdom or European Economic Area, we will take appropriate steps to ensure that your data is protected, such as using government-approved standard contractual clauses or ensuring that the destination country has an adequate level of data protection.
Data Retention
We retain your personal data only for as long as is necessary for the purposes for which it was collected, and to meet our legal, accounting, and reporting obligations.
In general, we will retain service and transactional records for a period consistent with relevant tax and accounting laws, usually up to six years from the end of the financial year in which the transaction took place. Enquiries and correspondence that do not lead to a booking may be kept for a shorter period, typically up to two years, unless a longer period is necessary due to a dispute or legal requirement.
When personal data is no longer required, we will securely delete or anonymise it so that you can no longer be identified from it.
Security of Your Data
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include access controls, secure storage, staff training, and the use of reputable service providers who apply robust security standards.
While we take reasonable steps to safeguard your data, no system can be completely secure. You are also responsible for taking reasonable precautions when communicating with us, particularly over the internet or by email.
Your Data Protection Rights
Under the UK GDPR, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include:
The right of access, which allows you to request confirmation of whether we process your personal data and to receive a copy of that data, along with other information about how it is used.
The right to rectification, which allows you to request correction of inaccurate or incomplete personal data we hold about you.
The right to erasure, sometimes known as the right to be forgotten, which allows you to request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purposes for which it was collected and we have no other lawful basis for retaining it.
The right to restrict processing, which allows you to request that we limit the way we use your data in certain circumstances, such as while we are verifying accuracy or considering an objection.
The right to object, which allows you to object to processing based on our legitimate interests, including profiling, and to object at any time to direct marketing.
The right to data portability, which allows you to receive certain personal data in a structured, commonly used, machine-readable format and to request that we transmit it to another controller where technically feasible.
Where we rely on your consent to process data, you also have the right to withdraw that consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.
Exercising Your Rights
If you wish to exercise any of your data protection rights, or if you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details you normally use to reach Rubbish Removal Brixton. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the UK Information Commissioners Office if you believe your data protection rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will take effect when the updated policy is made available. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
